Return Policy 

We do accept returns, but we ask that the balusters are packaged the same as they came to you and that the screws are also included in the box. 
You, the customer- must pay the shipping back to us, using FedEx or UPS, because we offer free shipping to all of our customers. A 30% re-stocking fee is also applied towards the original invoice. After the product is returned and is inspected, in our returns department, we will gladly mail you a check to the address listed on the original packing list. (Any damage, careless packaging or missing merchandise will be taken into consideration when any return is sent back.)  

While the Ultimate Railing manufactured baluster and baluster accessories resists most common household stains like oil and grease, they become dirty like any other product that is exposed to atmospheric conditions. Chalk may also accumulate on the surface. This is a normal condition for all pigmented materials which are constantly exposed to sunlight and the elements. Soil, grime and chalk can be simply removed with the help of your garden hose and a bucket of soapy water.

Care and Maintenance

The homeowner/consumer must promptly notify the Company in writing of any manufacturing defect and provide proof of the date of purchase and installation, as well as proof of property ownership. The consumer may be required to submit a sample of the defective material to the Company for analysis. The Company will then investigate the claim and may examine the material claimed to be defective. If a defect covered by this warranty is confirmed, the Company, within a reasonable amount of time after the inspection, will repair or provide replacement material for the defective baluster or baluster accessories, or refund the amount paid by the original owner for the defective baluster or baluster accessories, per the terms of this warranty.

Customer Care

This warranty replaces all other oral or written warranties, liabilities or obligations of the Company. Pertinent state law shall control for what period of time following the sale a homeowner/consumer amy seek a remedy under the implied warranty of merchantability or fitness for a particular purpose. In no event shall the Company be liable for consequential or incidental damages of any kind, including any damage to the building, its contents or any person therein, resulting from the breach of this warranty. The Company does not authorize its field representatives, distributors or dealers to make any change or modification to this warranty.

Other Conditions

This warranty is not transferable, with the exception of the following circumstance: In any instance in which the property owner at the time of installation is not the original owner, in the event the ownership of the Ultimate Railing manufactured baluster and baluster accessories reverts or is transferred by the property owner at the time of installation to an individual homeowner, then the coverage offered by this warranty shall apply to the homeowner to whom ownership passes.

Transferability

The Company reserves the right to discontinue or modify any of its products, including the color, without notice to the homeowner/consumer, nor shall the Company be liable in the event the replacement material may vary in color or gloss in comparison to the original product as a result of normal weathering. If the company replaces any of the material under this warranty, it may substitute products designated by the Company to be of comparable quality or price range in the event the product initially installed has been discontinued or modified.

This warranty does not apply to Ultimate Railing manufactured baluster and baluster accessories which have been painted, varnished or coated over the manufacturer’s original finish.

The Company shall have sole discretion to determine, based on reasonable criteria, whether the Ultimate Railing manufactured baluster or baluster accessories are suffering from normal weathering. If the defective baluster and baluster accessories weather to a degree determined by the Company to be beyond normal, the Company will either repair or provide replacement material, at its option, for the defective baluster and baluster accessories. The Company also reserves the right to refund the amount paid by the original owner for the defective baluster and baluster accessories (but not including the case of it’s initial installation).

The Ultimate Railing manufactured baluster and baluster accessories are not warranted against discoloration or other damage caused by air pollution (including but not limited to metal oxides or metallic particles), mildew, exposure to harmful chemicals or normal weathering from the elements. Normal weathering is defined as exposure to sunlight and extremes of weather and atmosphere which will cause any colored surface to gradually fade, chalk, or accumulate dirt or stains. The severity of any condition depends on the geographical location of the American Signature Railing manufactured baluster or baluster accessories, the cleanliness of the air in the area and many other influences over which the Company has no control.

  • Misuse, abuse, neglect or improper handling or storage;
  • Improper installation or installation not in strict adherence to the Company’s written instructions or standard building codes;
  • Use of accessories or competitor’s products which do not properly receive and/or secure our Ultimate Railing manufactured baluster and baluster accessories;
  • Impact of foreign objects, fire, earthquake, flood, lightening, hail, hurricane, tornado or other casualty or act of God;
  • Movement, distortion, collapse or settling of the ground or structure on which the Ultimate Railing manufactured baluster and baluster accessories are installed;
  • Any other cause not involving manufacturing defects in the material supplied by the Company.

This warranty does not provide protection against any failure, defect or damage caused by situations and events beyond normal exposure conditions including but not limited to:

Limitations

The Company shall not be liable or responsible for labor or shipping charges or other expenses whatsoever in connection with removal or installation of either the original or replacement product. In the event of repair or replacement under the terms of this warranty shall apply to the repaired or replaced baluster and baluster accessories.

Should any defect occur to the product purchased by the original owner (and as long as the original purchaser is still living and retains ownership of the property), the Company will repair or replace, at its option, the defective baluster and baluster accessories. The Company also reserves the right to refund the amount paid by the original owner for the defective baluster and baluster accessories.

Ultimate Railing (further referred to as the “Company”) warrants to the original homeowner/consumer that the Company’s baluster and baluster accessories will be free from manufacturing defects – including peeling, flaking, blistering and corroding – when subject to normal and proper use. The Company’s Limited Lifetime Warranty is applicable to balusters and baluster accessories manufactured by Ultimate Railing.

Baluster and Baluster Accessories Limited Lifetime Warranty

Care & Warranty